Dave VanHoose: Complaints Equal Cash!
Dave Vanhoose stated “I love complaints!” I was a little taken back by this, “What do you mean you love complaints?” I said. Dave explained, “There are three kinds of complaints, and they all can help you increase profits! The first is a complaint about a problem, and in my business (professional speaker training, coaching and marketing) solving people’s problems equals cash! Think about it, people will pay you very well to solve their problems (complaints), so problems equal cash!”
Dave Vanhoose went on to share, “The second complaint I love is when I hear someone complain about the competition, this is a chance to make a sale! I am cautious not to knock the competition, but rather, focus intensely on the problem the client is having and describe ways that we can solve it better.” That makes a lot of sense I thought.
Dave shared, “The third and final kind of compliant I love is one about me, or my company. When people share any feedback with me positive or negative, I use it as a special opportunity to grow and to make myself, or my company, better. I have followed this philosophy for a long time, (I use it at Speaking Empire and I used it at Foreclosuresdaily.com) and it has helped me grow. By learning from everything I do, right or wrong, my sales have grow greatly!”
Author – Paul Cline – Speaker Marketing & Training Expert
Speaking Empire – (813) 938-2160 - Dave VanHoose
Great article. If more businesses followed this they would be much better off. It is critical to protect and build your reputation. People really do buy from people they know, like and trust.
Thanks Dave!
Great website my friend. I will come back for sure here. See you later.